Student policy guide

Policies and procedures

View all student related policies and procedures

Complaint and appeal guides

The complaint and appeal guides below will direct you to the policy relevant to your complaint and contacts for making informal complaints, formal complaints and appeals.

If you are unsure which area your complaint or appeal relates to, you can contact Student Policy and Integrity Services for advice.

Academic issues

Administrative issues

Student and staff conduct

Academic issues

Assessment

Complaint type

Who do I contact first?

Formal complaint, review or appeal

Review of an assessment grade

Appeal a final topic grade

Supplementary or deferred assessments

Topic coordinator

Lodge online form with Student Policy and Integrity Services

Related policies and procedures

Assessment Policy

Student Complaints Policy

Student Complaints Procedures

Student Review and Appeals Policy

Student Review and Appeals Procedure

Teaching and learning

Complaint type	Who do I contact first?	Formal complaint, review or appeal
Teaching in my topic	Topic coordinator	Lodge online form with Student Policy and Integrity Services
Quality of my course	Course coordinator
College decisions about my topics/course	Dean (Education)

Related policies and procedures

Assessment Policy

Student Complaints Policy

Student Complaints Procedures

Student Review and Appeals Policy

Student Review and Appeals Procedure

Higher Degree by Research (HDR) students

Complaint type	Who do I contact first?	Formal complaint, review or appeal
Quality of supervision	College HDR Coordinator or Dean of Graduate Research	Lodge online form with Student Policy and Integrity Services
Quality or availability of resources to conduct research	College HDR Coordinator or Dean of Graduate Research
HDR progression decision	Office of Graduate Research
Outcome of an HDR examination process	Office of Graduate Research

Related policies and procedures

Higher Degrees by Research Policy

Charter for HDR Student and Supervisor Responsibilities

HDR Progress Procedures

HDR Examinations Procedures

Administrative issues

College administrative decisions

Complaint area	Who do I contact first?	Formal complaint,review or appeal
Progress in my course	Chair or Secretary, College Progress Committee	Lodge online form with Student Policy and Integrity Services
College administration decisions: Credit transfers Leave of absence Withdraw from topics Other	College Manager
College Work Integrated Learning Decisions	College Work Integrated Learning Coordinator

Related policies and procedures

Student Progress Policy

Student Progress Procedures

Work Integrated Learning Policy

Work Integrated Learning Procedures

Student Complaints Policy

Student Complaints Procedures

Student Review and Appeals Policy

Student Review and Appeals Procedure

University administrative decisions and areas

Complaint area	Who do I contact first?	Formal complaint, review or appeal
Fees and Finance	Student Finance Services	Lodge online form with Student Policy and Integrity Services
Graduation	Graduation Services
Enrolment	Enrolment Services
Examinations	Examination Services
Admissions	Student Recruitment
Library	Library
University Security Services	Safety on campus

Related policies and procedures

Enrolment Policy

Admissions Policy

Refund of Student Contribution Amounts and Tuition Fees, and Remission of Higher Education Loan Program (HELP) Debts

Student Complaints Policy

Student Complaints Procedures

Student Review and Appeals Policy

Student Review and Appeals Procedure

Student and staff conduct

Bullying, harassment and discrimination

Complaint type

Who do I contact first?

Formal complaint,review or appeal

Bullying

Harassment

Discrimination

Student Equal Opportunity Advisor
Email: studenteo@flinders.edu.au

Lodge online form with Student Policy and Integrity Services

Sexual harrassment or sexual assault

Counselling services or report an incident using the online webform on the Safety on campus webpage

Contact Counselling services

Related policies and procedures

Sexual Harassment and Sexual Assault Prevention and Response Policy

Bullying Prevention and Management Policy

Equal Opportunity Policy

Disability Policy

Academic integrity and student conduct

Appeal type	Who do I contact first?	Review or appeal
Academic integrity	Topic coordinator or College Dean (Education)	Lodge online form with Student Policy and Integrity Services
Student conduct	Student Policy and Integrity Services

Related policies and procedures

Academic Integrity

Statute 6.4: Student Conduct

Handling a Matter under Statute 6.4: Student Conduct

Need support?

Student Assist at Flinders University Student Association (FUSA) provides free, independent and confidential advocacy and support to help you resolve your complaint informally, or to help you lodge a formal complaint, request for review or appeal.

The Student Equal Opportunity Advisor can provide you with advice on your options on making a complaint concerning unlawful discrimination, harrassment or bullying.

Flinders University does not tolerate sexual harassment and sexual assault. For more information visit Safety on Campus.

If you are experiencing stress, health issues or you would like to receive some counselling support during the complaints or appeals process you can contact Health, Counselling and Disability Services. There is an out-of-hours crisis line available on 1300 512 409.