Step 1 - Informal resolution

Most complaints can be resolved informally by raising your concerns with the person who is responsible for the matter or decision.

If you are unable to resolve the issue directly with the person concerned, or are uncomfortable doing so, you can

discuss the issue with the supervisor or manager responsible for the area
contact Student Policy and Integrity Services directly

You can refer to our student policy guide to direct you to the relevant policy and suggested contacts for informal complaints.

How do I make an informal complaint?

You can make an informal complaint by phone, email, or in person. Refer to the staff directory for staff contact details.

When you contact the relevant staff member, provide them with the specifics of your issue. Advise them why you think the decision or action is incorrect or unfair and the resolution you are looking for.

Communicate your concerns in a clear, respectful and courteous manner.

Need support?

Student Assist at Flinders University Student Association (FUSA) provides free, independent and confidential advocacy and support to help you resolve your complaint informally, or to help you lodge a formal complaint, request for review or appeal.

The Student Equal Opportunity Advisor can provide you with advice on your options on making a complaint concerning unlawful discrimination, harrassment or bullying.

Flinders University does not tolerate sexual harassment and sexual assault. For more information visit Safety on Campus.

If you are experiencing stress, health issues or you would like to receive some counselling support during the complaints or appeals process you can contact Health, Counselling and Disability Services. There is an out-of-hours crisis line available on 1300 512 409.